Payments were scheduled to reach UK-based members on or around 25 March, so if you were due a payment this time around, you will have already received an email to your registered email address or a notification on your online account to let you know your statement is ready to download. If you haven’t received an email and there is no notification in your online account, then you haven’t received a payment in this distribution.

It’s worth remembering that we receive different income streams from various sources throughout the year, so it’s possible you may receive a payment in our September distribution instead.

To access your statement you’ll need to login to your online account at alcs.co.uk/login. If you don’t have an online account as yet, please contact us and we can set one up for you.

HOW TO DOWNLOAD YOUR STATEMENT

If you are due a payment in this distribution, you will find a statement in your account in the folder marked ‘2020–2021’ and you can either:

• download it or
• click to have it emailed to you as a PDF.

1. To download your statement in PDF format, click on Request Statement Download.
2. When your statement is ready for download, the message will change to Download Statement.
3. Click on Download Statement and your statement will download (most likely to your computer downloads folder).
4. Alternatively, click the option that emails your statement over to you.

GUIDE TO YOUR STATEMENTS

Your statement will include a list of sources against each payment. Take a look at the 2021 March Distribution sources guide to help you understand where the money you are due has come from. Find out more on our statement information page on our website.

FREQUENTLY ASKED DISTRIBUTION QUESTIONS

You haven’t received a payment or an email

Payments were due to reach UK bank accounts on or around 25 March, but it could be later depending on who you bank with.

If you’ve not received a payment or an email notification about your statement, you can login to the members’ area to check if you have a statement on your account and will be receiving a payment in this distribution. If there’s no statement on your account, this means you weren’t due a payment this time. Check again at the time of the next distribution in September 2021.

You’ve had a notification email but no money

In the first instance, check which bank account we have sent your payment to by logging in to your online account and checking your payment details. If you have recently updated your account and forgotten to tell us, then get in contact with our membership team who can advise you on the next steps. If your bank account is correct, please allow a few days after 25 March for the money to reach your bank account.

You’ve had money but no notification email

We will have sent an email to the address currently listed on our database to inform you that your statement is ready to view in your online account. If you have changed your email address recently, please contact us and we can update this for you so that you can access ALCS’ online services.

You’ve been paid a lot less than usual

There can often be fluctuations in payments, despite some members receiving similar amounts of money over a period of time. The amount members receive depends on a combination of factors, including the type(s) of work you produce, which sources of income we’ve received within a given timescale, and the way your work is used. Read more about why there can be fluctuations in payments.

I made a claim for visual contributions last year – will I be paid?

Visual claims are paid out in September so if you made a claim for visual contributions in 2020, you’ll receive a payment in September 2021. Take a look at our visual contributions FAQs if you have any more questions about this.

Why isn’t my book earning any royalties yet?

Some books may take a while to earn secondary royalties. See why.

Still have a question? Read our FAQs.